THIS POLICY COVERS OUR APPS AND WEBSITES

OUR CONTACT DETAILS

Name: Serenity Surgeon | Lokum Ltd
E-mail: info@serenitysurgeon.com

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

• Personal identifiers, such as name, telephone, email - for sole purpose of contacting you and for administrative details of arranging your first face-to-face appointment
• All of your data is treated and handled as medical data (confidential, non-disclosable)

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To maintain and process your information for the purpose of providing you with requested services

GDPR

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@serenitysurgeon.com
• We have a legitimate interest

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored. We keep your personal information and your activity while you have an active account with us. We will dispose your information if you request us to. Your information and data is never shared or sold to any third party. 

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries]. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk